Question 1

How are your nannies verified?

Accepted Answer

Every candidate undergoes a multi-layer verification including Aadhaar card authentication, permanent address verification, and local police criminal record checks. We also speak with at least two previous employers.

Question 2

What if the nanny is not a good fit for my child?

Accepted Answer

We understand that chemistry is important. If you feel the assigned nanny isn't the right match within the first few weeks, we provide a free replacement until you are 100% satisfied.

Question 3

Can I choose my nanny's timings?

Accepted Answer

Yes, we specialize in customized care. Whether you need a 10-hour day shift, a night nanny, or a 24/7 live-in expert, we match you with professionals who fit your family's specific schedule.

Question 4

What happens if the nanny absconds?

Accepted Answer

Because all our nannies are police-verified and their permanent addresses are documented, this is extremely rare. However, if it happens, we take full responsibility to assist you legally and provide an immediate replacement within 24 hours.

Question 5

Do nannies handle household chores too?

Accepted Answer

Our experts primarily focus on childcare-related tasks such as baby laundry and nursery upkeep. They do not handle general family cooking or deep cleaning to ensure your child gets 100% attention.

Question 6

Are the nannies trained in first aid?

Accepted Answer

Most of our premium nannies have basic knowledge of child safety and emergency protocols. We also provide them with ongoing safety guidance and checklists to follow at your home.

Contact GoNanny.